Got Questions?
Find quick answers to common questions about our digital services, document requests, and portal usage.
Click "Register" at the top of any page and create an account. Verify your login email, complete the resident profile, and upload a clear image or PDF of your primary valid ID. Barangay staff will review your submitted resident application.
Registered and verified residents can request: Barangay Clearance, Certificate of Residency, Certificate of Indigency, Business Clearance, Certificate of Good Moral Character, Certificate of Cohabitation, and Certificate for Late Registration.
Most certificates are processed within 1–3 working days. Barangay Clearances typically take 1–2 days. Processing begins once your request is received by the Barangay Secretary.
Yes. Visit the "File a Complaint" page — no account is required. You will receive a tracking code to monitor your complaint's status.
Visit the "Track Complaint" page and enter the tracking code you received when you filed your complaint. You can see real-time status updates.
Fees vary by certificate type and purpose. Barangay Clearance starts at ₱20.00; Postal ID, MERALCO, MAYNILAD, and loan purposes are ₱100.00. Certificate of Residency, Certificate of Good Moral Character, and Certificate of Cohabitation are ₱50.00 each. Certificate of Indigency and First-Time Job Seeker Certificate are free. Business Clearance is ₱2,000.00. Certificate for Late Registration is ₱100.00.
After logging in to the Resident Portal, go to the Household section and enter your household's ID code. The Head of Household will then approve your join request.
You will receive an email with the reason. Sign in to review the reason, correct your profile, and resubmit it for staff review.
Yes. Log in to your Resident Portal and visit "My Profile" to update your personal information, contact details, and profile photo.
Use the "Contact Support" form on this website, or visit the Barangay Hall during office hours. You may also call our hotline for urgent concerns.
Still have questions?
Our support team is ready to assist you with any inquiries regarding the portal or our services.
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